Whether it is a break/fix service call or a product deployment our in-house AWA developed core service management system AWAre provides traceability of every service activity.
At AWA we look after many of Australia’s ‘blue chip’ organisations including end user customers, vendors, service providers, integrators and distributors. Why?
They trust us to provide a truly national, local and independent service network.
AWA’s Technical Specialists provide support to our own technicians, agents and to our customers and their partners. AWAre our online knowledge management system ensures that there is a central repository of support covering detailed technical information, processes and even helpful tips.
Whether it is a break/fix service call or a product deployment our in-house AWA developed core service management system AWAre provides traceability of every service activity, whether it is performed by our AWA employees or by one of AWA’s agents.
Our customers can have direct access to AWAre so they see what we see including SLA performance and escalation management.
